Welcome to our February newsletter. We hope that all our stakeholders are keeping safe and well during these difficult times. We would like you to know that Citizens Advice Broxtowe are here to help you. If you have a problem that you are struggling to solve give us a call. If you are feeling low or in need of some support with your mental health contact our Wellbeing Hub.

This month’s newsletter is packed with updates and useful information. Just click on the links provided for more details about each topic.

Energy News

Green Network Energy and Simplicity Energy have stopped trading. People who have accounts with either of these companies will still have gas and electricity; Ofgem will move them to a new supplier, which can take a few weeks. Clients should wait until the new supplier contacts them before switching tariffs. Find more advice on our Your energy supplier has gone bust page.

Census 2021

The census is coming. By taking part, you can help inform decisions on services that shape your community, such as healthcare, education and transport.

In one way or another, your information touches the lives of every single person living in England and Wales, whether it’s through using census information to plan new schools, doctors’ surgeries or bike lanes. Follow the link above to find out how you need to prepare for the census during a pandemic.

Self Assessment Deadline

HM Revenue & Customs (HMRC) has effectively extended the self-assessment deadline, until 28 February. The official deadline for completing a return is Sunday 31 January, after which a £100 late filing penalty would normally be imposed. But HMRC have said that in view of the pandemic ‘It has become increasingly clear that some people will not be able to file their return by 31 January.’ Find out more about Self Assessment and if you are required to complete one below. And remember, if you’re struggling to pay your tax contact us.

Scams and Fraud

If you have been a victim of fraud you can get help from Nottinghamshire Victim Care.

Universal Credit

The total number of people claiming Universal Credit in the Lincolnshire, Nottinghamshire and Rutland Jobcentre district in December 2020 was just over 160,000 – roughly double the number in March.  The trend shows that the month to month increase has now stabilised but claim levels remain high. However, the economic consequences of the current lockdown on the job market are as yet unknown and we are working hard to support those that need help claiming Universal Credit, our biggest single enquiry area of the pandemic.

ATOL Refund Credit Note Protection

The Civil Aviation Authority (CAA) has confirmed that refund credit notes issued up to 31 March 2021 will be ATOL protected. The original deadline was due to expire on 31 January. The CAA confirmed that:

‘Currently, all valid refund credit notes issued up to 31 March will benefit from ATOL protection until 30 September 2021. Consumers should exchange their refund credit note for cash or use it to purchase an ATOL protected booking before this date.’

And finally

A big thank you to all those who have supported the Mayor of Broxtowe’s charity. To date the events and donations have raise over £2,000.

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