About the service 

 

We are an independent local charity and members of the Citizens Advice service. Our objective is to provide free, independent, impartial and confidential advice. Serving the people of Broxtowe and providing the help people need when they need it. We work to the Advice Quality Standard.

Where To Get Advice

CHANGE TO SERVICES (COVID-19)


TELEPHONE


ONLINE INFORMATION


Other Services

Stapleford Care Centre


An extensive range of health, community and social care services.

Volunteers, staff and customers at Citizens Advice Broxtowe

citizensadvice broxtowe volunteers
citizensadvicebroxtowe customer
citizensadvicebroxtowe staff

Governance – Citizens Advice Broxtowe is charity and company limited by governed by a board of trustees. Please see the latest annual report.


Here's what we achieve for people

Change to Services COVID - 19

In light of current events, as of 23rd March 2020 we will be unable to offer a face to face service from our main offices in Beeston and Eastwood. 

During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services

by telephone and webchat:

Generalist Advice:                  0300 4568369

Consumer Advice:                  03454 040506

Debt Advice:                           01773 768363 (Eastwood area) 01159 173802 (Beeston area)

Universal Credit Help to Claim service:         Telephone: 0800 1448444 

Universal Credit Help to Claim Website:         www.citizensadvice.org.uk/helptoclaim

Webchat: Advice services by webchat remain unchanged. Details can be found on our home page. 

Online Information: Please follow the link on our home page. 

We will monitor the situation. Please visit our website on a regular basis for updates and details of when we will be re-opening normal services.

Change to Services COVID - 19

In light of current events, as of 23rd March 2020 we will be unable to offer a face to face service from our main offices in Beeston and Eastwood.


During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services by telephone and webchat:

Generalist Advice: 0300 4568369

Consumer Advice: 03454 040506

Debt Advice: 01773 768363 (Eastwood area) 01159 173802 (Beeston area)

Universal Credit Help to Claim service: Telephone: 0800 1448444

Universal Credit Help to Claim Website: www.citizensadvice.org.uk/helptoclaim


Webchat: Advice services by webchat remain unchanged. Details can be found on our home page.


Online Information: Please follow the link on our home page.


We will monitor the situation. Please visit our website on a regular basis for updates and details of when we will be re-opening normal services.

Telephone Advice

Call: 0300 456 8369

Monday to Friday 10am – 4pm

Our service is free, confidential, impartial and open to everyone in the community. Our staff are trained to advise on a range of issues including:·  

      

  • Welfare benefits.·        
  • Money and credit problems.·        
  • Employment.·        
  • Consumer rights.·        
  • Housing.·        
  • Neighbourhood disputes.·        
  • Education and healthcare.·        
  • Immigration and residency.·        
  • Human rights·        
  • Family and personal issues.

We arm you with all the facts and possible outcomes of different options. That way you can make the decisions that’s right for you.

If needed we can we can also offer practical support such as help with completing forms, writing letters or negotiating with third parties.

Stapleford Care Centre  – Call 0115 8835000 and request a call back from one of our advisers.

Scroll to Top