About the service
We are an independent local charity and members of the Citizens Advice service. Our objective is to provide free, independent, impartial and confidential advice. Serving the people of Broxtowe and providing the help people need when they need it. We work to the Advice Quality Standard.
Where To Get Advice
Other Services
Europe Direct
Europe Direct East Midlands (North) engages with the public on European Union (EU) topics of relevance at a local and regional level
Stapleford Care Centre
An extensive range of health, community and social care services.
Help to Claim
Universal Credit claimants can get help to make a claim and manage their payments of Universal Credit. This help is called Universal Support.
Volunteers, staff and customers at Citizens Advice Broxtowe
Governance – Citizens Advice Broxtowe is charity and company limited by governed by a board of trustees. Please see the latest annual report.
Here’s what we achieve for people
Advice in Person
Our service is free, confidential, impartial and open to everyone in the community. Our staff are trained to advise on a range of issues including:·
- Welfare benefits
- Money and credit problems
- Employment
- Consumer rights
- Housing
- Neighbourhood disputes
- Education and healthcare
- Immigration and residency
- Human rights
- Family and personal issues.
We arm you with all the facts and possible outcomes of different options. That way you can make the decisions that’s right for you. If needed we can also offer practical support such as help with completing forms, writing letters or negotiating with third parties.
No appointment is required. Our drop-in advice clinics are open during the following times
Beeston
Ground Floor Council Offices, Foster Avenue, Beeston, Nottinghamshire, NG9 1AB
| Day | Time | Further Information |
|---|---|---|
| Monday | 10 - 13:00 | Drop in |
| Tuesday | 10 - 13:00 | Drop in |
| Thursday | 10 - 13:00 | Drop in |
| Friday | 10 - 13:00 | Drop in |
Eastwood
Library & Information Centre Wellington Place, Nottingham Road, Eastwood, Nottinghamshire, NG16 3GB
| Day | Time | Further Information |
|---|---|---|
| Monday | 9:30 - 12:30 | Drop in |
| Tuesday | 9:30 - 12:30 | Drop in |
| Wednesday | 9:30 - 12:30 | Drop in |
| Thursday | 13:00 - 16:00 | Drop in |
Stapleford Care Centre – Call 0115 8835000 for an appointment Church Street, Stapleford, Nottinghamshire, NG9 8DB
| Day | Time | Further Information |
|---|---|---|
| Monday | 9:30 - 12:30 | Appointment only - telephone 0115 8835000 |
| Tuesday | 9:30 - 12:30 | Appointment only - telephone 0115 8835000 |
| Thursday | 9:30 - 12:30 | drop in service |
Specialist Advice Services
After an initial assessment we may offer specialist support with
- Debts
- Welfare Benefits
- Housing
If English is not your first language contact us for information about other languages in which we can provide advice.
Telephone Advice
Call: 0300 456 8369
Monday to Friday 10am – 4pm
Our service is free, confidential, impartial and open to everyone in the community. Our staff are trained to advise on a range of issues including:·
- Welfare benefits.·
- Money and credit problems.·
- Employment.·
- Consumer rights.·
- Housing.·
- Neighbourhood disputes.·
- Education and healthcare.·
- Immigration and residency.·
- Human rights·
- Family and personal issues.
We arm you with all the facts and possible outcomes of different options. That way you can make the decisions that’s right for you.
If needed we can we can also offer practical support such as help with completing forms, writing letters or negotiating with third parties.
Stapleford Care Centre – Call 0115 8835000 for an appointment
Church Street, Stapleford, Nottinghamshire, NG9 8DB
Monday: 9.30am – 12.30pm (appointment only)
Tuesday: 9.30am – 12.30pm (appointment only)
Thursday: 9.30am – 12.30pm drop in.
