About the service
We are an independent local charity and members of the Citizens Advice service. Our objective is to provide free, independent, impartial and confidential advice. Serving the people of Broxtowe and providing the help people need when they need it. We work to the Advice Quality Standard.
Where To Get Advice
Volunteers, staff and customers at Citizens Advice Broxtowe
Governance – Citizens Advice Broxtowe is charity and company limited by governed by a board of trustees. Please see the latest annual report.
Here’s what we achieve for people
Change to Services COVID – 19
In light of current events, as of 23rd March 2020 we will be unable to offer a face to face service from our main offices in Beeston and Eastwood.
During this difficult time we are making it easier to access information and advice by alternative means and have moved resources to concentrate on delivering the following services
by telephone and webchat:
Generalist Advice: 0300 4568369
Consumer Advice: 03454 040506
Debt Advice: 01773 768363 (Eastwood area) 01159 173802 (Beeston area)
Universal Credit Help to Claim service: Telephone: 0800 1448444
Universal Credit Help to Claim Website: www.citizensadvice.org.uk/helptoclaim
Webchat: Advice services by webchat remain unchanged. Details can be found on our home page.
Online Information: Please follow the link on our home page.
We will monitor the situation. Please visit our website on a regular basis for updates and details of when we will be re-opening normal services.
Call: 0300 456 8369
Monday to Friday 10am – 4pm
Our service is free, confidential, impartial and open to everyone in the community. Our staff are trained to advise on a range of issues including:·
- Welfare benefits.·
- Money and credit problems.·
- Consumer rights.·
- Neighbourhood disputes.·
- Education and healthcare.·
- Immigration and residency.·
- Human rights·
- Family and personal issues.
We arm you with all the facts and possible outcomes of different options. That way you can make the decisions that’s right for you.
If needed we can we can also offer practical support such as help with completing forms, writing letters or negotiating with third parties.
Stapleford Care Centre – Call 0115 8835000 and request a call back from one of our advisers.
Monday 9.30am – 12.30pm*
Tuesday 9.30am – 12.30pm*
Thursday 1.00pm – 4.00pm*
Monday 10.00am – 1.00pm*
Tuesday 10.00am – 1.00pm*
Thursday 10.00am – 1.00pm*
Friday 10.00am – 1.00pm*
*Please note – you will be triaged on first contact so we can get a better
understanding of your problem and deal with it as quickly and efficiently as
possible. This may be with a call back, or a face to face appointment.
Other ways of contacting Citizens Advice:
Adviceline – 0800 1448848
Text phone – 0800 1448884
Consumer Line – 03454 040506
For help claiming Universal Credit – 0800 1448444
Text phone – 18001 0800 144 8444
Web chat: www.citizensadvice.org.uk/helptoclaim
Adviceline: 0800 144 8848
Textphone: 0800 144 8884
Our service is free, confidential, impartial and open to everyone in the community.
Our staff are trained to advise on a range of issues including:·
- Welfare benefits
- Money and credit problems
- Consumer rights
- Neighbourhood disputes
- Education and healthcare
- Immigration and residency
- Human rights
- Family and personal issues
We arm you with all the facts and possible outcomes of different options. That way you can make the decisions that’s right for you. If needed we can we can also offer practical support such as help with completing forms, writing letters or negotiating with third parties.
Stapleford Care Centre – Call 07591 901 481 and request a call back from one of our advisers.