Citizens Advice Broxtowe services remain open during this difficult time, face to face appointments are restricted to cases where it is not practical to help someone by telephone or webchat. We are monitoring the situation so check our website for the latest information before contacting us. Follow the link below to find out how to contact us.

During October we helped people with 1085 problems, almost half the people who contacted us required help with welfare benefits and we assisted more than 300 people to claim Universal Credit. This reflects the slowing of the economy in Broxtowe as a result of the pandemic. Remember, we are here to help you during these difficult times. Do not hesitate to contact us.

We also helped people with 177 debts, 160 housing problems and 75 employment issues.

Second lock-down in England

The Prime Minister announced that England will be entering a month long national lock-down from Thursday 5th November until Wednesday 2nd December. Please follow the link below to find out what the new rules are and about the financial help you might be entitled to if your income is impacted by the coronavirus.

Big Energy Saving Winter #BESW

Scam Awareness

As we move into another lock-down we are advising people to be aware of scams. Citizens Advice reported back in June that one in three people nationally had been targeted by scammers during the first lock-down. We would like to provide guidance and links to support those who have been a victim of scammers. Support is available through Friends Against Scams, that includes the national scam reporting service. Help is available locally from Nottinghamshire Victim Care.

The most important advice is to avoid becoming a victim in the first place. This is easier said than done. If you are unsure if something is genuine use the online tools provided by Citizens Advice to check is something is a scam.

Mental wellbeing during the lock-down

We all know that the thought of a second lock-down can put a strain on our mental wellbeing. Our partners at Nottinghamshire Mind have introduced a range of tools to help you stay well during COVID-19. We also work in Partnership with them to deliver services locally through our Broxtowe Wellbeing Hub. Contact us on either our Eastwood or Beeston numbers if you would like a referral.

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