Citizens Advice services:

During the COVID-19 pandemic we have taken steps to ensure that everyone can access the advice they need. This policy is being reviewed in line with changes to national restrictions. If you are facing problems or need help with any matter do not hesitate to call, our advisers are waiting to help you. Visit our home page for information on how to contact us for advice. Please telephone our helplines first so that we can assess how best we can help you.

Our teams are working in partnership with Citizens Advice services across Nottinghamshire to meet the unprecedented demand for advice during this difficult time. We will publish updates immediately here if there are any changes to service. Please check directly with our website, other listings such as Google and local authority websites may not be up to date.

COVID-19 Rules as they apply in England

The Current rules and guidance for England on what you can and can’t do are published on GOV.UK.

Financial and other support for people during the pandemic

The Department of Work and Pensions provide specific information on their website that includes the support schemes available during the COVID-19 pandemic. The Furlough Scheme has now been extended as well as Mortgage Holidays during the new restrictions.

Read about the extended financial support available to employees, employers and businesses HERE.

The Self-employed Income Support Scheme has also been extended.

If your income has been impacted by you or a member of your family contracting COVID-19 Citizens Advice have updated the information on claiming sick pay or Employment and Support Allowance (ESA):

Check if you’re entitled to ESA.

Check if you’re entitled to sick pay.

If you have been laid off work, furloughed or your income is reduced you may be eligible for Universal Credit. This is a fast moving situation, the Department of Work and Pensions (DWP) are posting updates on the support they are providing to those effected by coronavirus on their dedicated page HERE.

If you have symptoms of coronavirus you can find out how to book a test here. If you’re asked to self-isolate by NHS Test and Trace and you’re on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local authority under the Test and Trace Support Payment scheme.

You will find more information on the national Citizens Advice website for information on Coronavirus – what it means for you.

Broxtowe Borough Council are producing regular updates on the COVID – 19 pandemic for local residents.

If you have a medical condition that makes you extremely vulnerable to coronavirus you can register for help getting deliveries of essential supplies like food. Click HERE to register.

Nottinghamshire County Council have set up a Community Hub were you can find information on local support groups who may be able to help during the COVID-19 outbreak. They have also set up a dedicated page with information to help businesses the self-employed and for those who run charities.

We are also aware of the risk of fake news and false information about the COVID-19. It is important that people go to reliable sources of information to make sure they are taking sensible precautions to reduce the risk of infection or spreading the virus and don’t fall foul of scams. The Government outlined the seriousness of fraud, scams and cyber threats during the daily COVID-19 briefing on 5th May 2020. GOV.UK provides information to individuals and businesses on how to protect against COVID-19 related fraud.

Friends Against Scams have produced a useful postcard to help people identify and avoid COVID-19 related scams.

If you’ve been a victim of a scam you can call Nottinghamshire Victim Care on 0800 3047575 for advice and support.

NHS England‘s website sets out the current situation and how to avoid infections or spreading the virus. If you are concerned then please check their page for updates. The page also provides information on booking a vaccine.

COVID-19 Testing

The requirements for testing to see if you have the COVID-19 virus are in this link with information on how to book a test.

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