In line with most voluntary and public services we have moved most of our resources to telephone and online in order to reduce risk of COVID-19 infections. Whilst we are gradually opening up for essential face to face appointments clients are asked to telephone first. There is no drop-in service available. Our teams are working in partnership with Citizens Advice services across Nottinghamshire to meet the unprecedented demand for advice during this difficult time. We will publish updates immediately on our home page if there are any changes to service. Please check directly with our website, other listings such as Google and local authority websites may not be updated.

On 12th October 2020 the government announced a new system of COVID-19 Alert Levels. You can find out about these and what restrictions are in place in your area by visiting GOV.UK.

GOV.UK has also provide specific information on their website that includes the support schemes available during the COVID-19 pandemic.

Guidance for Employees.

Guidance for Employers. Including information on the Job Retention Scheme.

Self-employed Income Support Scheme.

New Job Support Scheme.

If you’re asked to self-isolate by NHS Test and Trace and you’re on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local authority under the Test and Trace Support Payment scheme.

If your income has been impacted by you or a member of your family contracting COVID-19 Citizens Advice have updated the information on claiming sick pay or Employment and Support Allowance (ESA):

Check if you’re entitled to ESA.

Check if you’re entitled to sick pay.

If you have been laid off work, furloughed or your income is reduced you may be eligible for Universal Credit. This is a fast moving situation, the Department of Work and Pensions (DWP) are posting updates on the support they are providing to those effected by coronavirus on their dedicated page HERE.

You will find more information on the national Citizens Advice website for information on Coronavirus – what it means for you.

Broxtowe Borough Council are producing regular updates on the COVID – 19 pandemic for local residents.

If you have a medical condition that makes you extremely vulnerable to coronavirus you can register for help getting deliveries of essential supplies like food. Click HERE to register.

Nottinghamshire County Council have set up a Community Hub were you can find information on local support groups who may be able to help during the COVID-19 outbreak. They have also set up a dedicated page with information to help businesses the self-employed and for those who run charities.

We are also aware of the risk of fake news and false information about the COVID-19. It is important that people go to reliable sources of information to make sure they are taking sensible precautions to reduce the risk of infection or spreading the virus and don’t fall foul of scams. The Government outlined the seriousness of fraud, scams and cyber threats during the daily COVID-19 briefing on 5th May 2020. GOV.UK provides information to individuals and businesses on how to protect against COVID-19 related fraud.

Friends Against Scams have produced a useful postcard to help people identify and avoid COVID-19 related scams.

If you’ve been a victim of a scam you can call Nottinghamshire Victim Care on 0800 3047575 for advice and support.

NHS England‘s website sets out the current situation and how to avoid infections or spreading the virus. If you are concerned then please check their page for updates.

COVID-19 Testing

If you or a family member feel you may meet the requirements for a test to see if you have the COVID-19 virus the Government have set out who should be tested on this link with information on how to book a test.

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