Cost of Living – Days of Action

January and February are traditionally our busiest time with continued cold weather and additional bills piling up from the Christmas period it can be a difficult time for many households. But there is much that can be done to alleviate the strains of the post-Christmas winter drain on our finances. Citizens Advice Broxtowe is open to help you so contact us at the earliest possibility. Our Financial Resilience Project is showing that getting help early makes all the difference.

We are also taking financial resilience out into the community. Our Days of Action will continue until the end of March thanks to the support of Broxtowe Borough Council’s UK Shared Prosperity Plan. In January we will be holding a day of Action focused on debt and income maximisation. You can find out how to book an appointment below.

In February we will be attending the Carers Drop-in event on 15th February and we are also planning an additional event with a Pensions Credit focus, details are yet to be announced but please visit the Days of Action webpage for updates.

Public Switched Telephone Network (PSTN) charter

Many of you may have received information about your landline being switched from a traditional analogue line to digital. This is worrying for many, especially older people who may have a telecare system installed to the existing landline. The 7 major communication providers have signed a charter committing to the following with regard to the switch over from analogue to digital landlines:

  • not to undertake any non-voluntary migrations to digital landlines until providers have full confidence that they are taking all possible steps to protect vulnerable people through the migration process
  • no telephone users will be migrated to digital landline service without confirmation that they have a compatible and functioning telecare solution in place
  • where battery backup solutions are provided, providers will work towards solutions which go beyond the Ofcom minimum of 1 hour of continued, uninterrupted access to emergency services in the event of a power outage
  • working with Ofcom and Government to create a shared definition of vulnerable customer groups
  • additional checks on customers who have already been non-voluntarily migrated to ensure they do not have telecare devices that the provider was unaware of  and, if they do, ensure suitable support is provided

If you have any concerns please contact us or you can find out more information from Ofcom by clicking the link below:

Nottinghamshire talking Therapies

Nottinghamshire Talking Therapies provide a range of evidence based talking therapies and new ways of coping to help you better manage your mood. We would like to draw your attention to the leaflets, especially if you are or know someone who may benefit from these services. Their therapies are available via secure video, text-based therapy, webinar, phone or face to face (one to one or group). They have published a new set of leaflets that can be downloaded below:

Community Round-up

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