Citizens Advice Broxtowe are helping record numbers of people whilst delivering dedicated services for those who face the greatest health and financial inequalities. The organisation has redesigned its operations in order to provide the right level of help each individual need whilst retaining the familiar core service that local people recognise and use on a regular basis, in their thousands.
This model of advice evolved from the experimental Broxtowe Wellbeing Hub and has now developed into a joined-up service to meet the complex needs of our community. The Broxtowe Advice Pathway provides a core advice service to meet the advice needs of the general population, specialist casework for people with complex housing, debt and welfare benefits problems and proactive advice for people who face severe and multiple disadvantages, poor mental health or those struggling with economic inequality. The latter works on a model of individual action plans and agreed outcomes. The new ‘pathways to advice’ model is improving the efficiency of the service and achieving improved outcomes for all its clients. It was developed in consultation with clients and people with lived experience. As well as serving the needs of clients the pathway is designed to reduce pressure on key public services in health and local government and contribute to the economic wellbeing of Broxtowe.
This development has been made possible through multiple funding resources but particularly with the support of the National Lottery Community Fund (Early Intervention) Broxtowe Borough Council (Wellbeing Hub) and investment into Financial Resilience Workers as part of the UK Shared Prosperity Fund Plan of Broxtowe Borough Council.
It is also important to mention that action plans for clients facing the greatest challenges are enhanced through strategic partnerships with Broxtowe Borough Council on things like housing advice, Nottinghamshire Mind supporting clients who are struggling to move forward due to poor mental health and Futures who now hold regular appointments in our Eastwood and Beeston offices to support people trying to secure better paid work or become economically active. These partners work alongside our project workers to help people achieve their goals.
So far this year Citizens Advice Broxtowe have helped over 6,000 clients and are on course to support a record number of people in 2023. This is important given the difficult year many Broxtowe households have faced with the cost-of-living crisis. Most importantly the new model is leveling out outcomes for all clients. Our outcomes survey shows that clients who have received help from the service are better able to manage the problems they face, know how & when to seek help early if they need it and feel more supported and less isolated. Clients also report improved financial resilience with increased income, better employment prospects, budgeting skills, reduced spending, more securing housing tenure and overall financial capability.
If you need advice and support from Citizens Advice Broxtowe our contact details are here. After initial assessment we will try and direct you to the help and support you need and work with partners to achieve the best possible outcome.