Our fuel poverty report

Our Nottinghamshire Research and Campaigns team were already concerned about the levels of fuel poverty amongst clients before the current escalation in fuel prices. They carried out a study of fuel affordability for clients contacting us between November 2021 and January 2022. The results are worrying even at that point with 60% of clients experiencing fuel poverty. The report highlights that fuel poverty disproportionately impacts on single people with or without children, women and those with a disability or health problem. It also highlights the work we are doing along with our partners in the community to help people who find themselves struggling to cope with bills.

We continue to share our concerns with elected representatives and work with partners to strengthen financial resilience in the county. Follow #FinancialResilience_Notts to keep updated on service and partnership developments to help people through the cost-of-living crisis.

Durban House Eastwood – Community Hub

Durban House Community Hub are seeking the views of the local people. They wish to organise the right services to be delivered at the Hub from a range of partners. Citizens Advice Broxtowe have been supportive of the initiative from the outset but of course such a large project takes time to develop and therefore we would like to encourage all our clients and residents of Broxtowe to get involved in the consultation. This could be a major asset to the North of the borough.

Durban House will be a multipurpose building where local people are involved in decision making about how services are run and how Durban House is managed making use of local assets. The team working on this project aim to transform an existing unused building and provide a focus for community-led regeneration.

Take the online survey here.

Changes to the Universal Credit, Help to Claim service

From April 2022 there were significant changes to the Help to Claim service that guides people to their first payment of Universal Credit. The service was previously funded to deliver help with new claims remotely, by telephone and webchat but also locally delivered face-to-face help, including in Broxtowe by Citizens Advice. The Department of Work and Pensions have now stopped funding the in-person help and all assistance will be delivered remotely.

The service proved invaluable during the pandemic as people found their work disrupted and asked for help making claims for the first time.

If you are needing help with a claim information on how to contact the Help to Claim service can be found to the national Citizens Advice website. We have also amended our main page to reflect these changes.

Council Tax Rebate Scheme

On 3rd February 2022, Government announced the introduction of a £150 non-repayable rebate for households in England in council tax bands A to D, known as the Council Tax Rebate. There is also a discretionary fund for those who require additional support. Most people who are eligible and pay their council tax by direct debit will receive the £150 payment into their bank account automatically. However, in Broxtowe, if you pay your council tax in another way then you need to claim the rebate using the online form below. Other councils will have their own arrangements.

More information and claim form.

Food on Our Doorstep

Eastwood Children’s Centre and the charity Family Action have teamed up to launch a weekly Food on Our Doorstep Club.

The club provides families with good-quality food at a low cost, while also reducing food waste. It costs just £1 a year for your family to become a member. Once you’ve joined, you can purchase a bag of tasty food items every week worth approximately £10-£15 for just £3.50! To become a member you must live within the Children’s Centre Catchment area of the club and have at least one child aged 0–5. The club is open every Thursday at the Eastwood Children’s Centre between 10.00 and 12.00. The centre can be found on Chewton Street, Eastwood, NG16 3H.

Free health and fitness session on Bramcote

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