Changing the face of advice in Nottinghamshire

We are pleased to announce that The National lottery Community Fund have offered a Partnerships grant to the six Citizens Advice services in Nottinghamshire and Mind Nottinghamshire. The grant will be used to provide new ways of supporting our most vulnerable clients as the County emerges from COVID-19. The project came about after a successful pilot project in Broxtowe that developed new ways of working with clients who, for various reasons, struggle to manage the problems they face. The formula a simple but effective.

  • Resolve the beneficiary’s immediate crisis
  • Once identified keep in touch and work with the participant to manage the practical issues they face and provide mentoring. Each client will have their own action plan
  • Seek to build confidence and resilience through the availability of Nottinghamshire Mind support services
  • Consider what other services might help the beneficiary for inclusion in the action plan

Read more about the project here.


During a difficult year, our volunteers have continued to stick with us and make a huge difference to people and their communities so we want to say thank you.

To celebrate their achievements and commitment we held a COVID safe picnic in Beeston and Eastwood. Many of our volunteers enjoy the teamwork and shared purpose of being a Citizens Advice volunteer and so this was a great chance to meet up again with friends offline after a year online.

Thank you to all our volunteers, we hope that you had a great afternoon.


2021 Scams Awareness Campaign

The 2021 Scams Awareness Campaign will take place from 14 – 27 June. This annual campaign is all about creating a network of confident, #ScamAware consumers who are able to recognise a scam, report it to the appropriate agency and talk about their experiences to help raise public awareness of scams.

The coronavirus pandemic has made it even more important to empower the public to protect themselves against scams. Last year, we saw an increase in scams relating to coronavirus as fraudsters tried to take advantage of all the uncertainty of the pandemic. As the country moves towards economic recovery, scams continue to be a prevalent issue, with scammers seeking to exploit the fall out of the pandemic.

Citizens Advice Broxtowe publish information on being scam aware throughout the year. If you think something might be a scam check out the information here and watch out for tips on our Twitter and Facebook pages #ScamAware.

Also remember that Citizens Advice Broxtowe is a Nottinghamshire Victim Care Community Point, so if you have been a victim of any type of crime do contact us for help.


End of Eviction ban – England only 

The bailiff enforced eviction ban came to an end on 31 May 2021. This means that from 1 June 2021 where a final order of possession has been made (regardless of the ground on which possession was ordered) and on a landlord’s application, warrants of eviction will be issued by courts and delivered to tenants. Warrants must give at least 14 days’ notice of the eviction date – as such all bailiff enforced evictions will commence from 16 June 2021.

If you are threatened or at risk of eviction contact us for help. More information can be found here.

Citizens Advice campaigning

The loyalty penalty is the excessive charges imposed on consumers who do not switch suppliers for things like gas, electric, insurances, mortgages, mobile phone contracts and broadband. Often our most vulnerable clients and those on the lowest incomes get hit by these charges when their renewals are due. We have all experiences this, the excessive motor insurance renewal quote that is instantly reduced when challenged.

A long running campaign by Citizens Advice achieved further progress in changing the law on such charges. The Financial Conduct Authority (FCA) recently announced tough new regulations in the insurance market. The news saw Citizens Advice appearing across the national media as the FCA, the UK’s financial watchdog has confirmed it will abolish the so-called “loyalty penalty” on consumers renewing their home or motor insurance policies. From September 2021 insurers will have to offer renewing customers a price that is no higher than they would pay as a new customer. From 1 January 2022 there will be new rules which will give most consumers easier methods of cancelling the automatic renewal of their policy.

Director of Policy at Citizens Advice, Matt Upton said on BBC Radio 4: “The FCA has set a high bar and we need tough action. For us, and loyal customers, these full and final fixes cannot come soon enough.” Watch this space for further developments and visit the Citizens Advice consumer rights webpages for more information if you feel you have been hit by the Loyalty Penalty.

Stapleford Community Safety Fair

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