Whilst there has been a lot of publicity surrounding the Governments Universal Credit, a benefit that is designed to replace most working age benefits, Citizens Advice in Broxtowe are reporting positive news surrounding the Help to Claim service. A partnership between the Department for Work and Pensions and Citizens Advice.

During July Citizens Advice Broxtowe are reporting an increase in claimants accessing the service with 124 beneficiaries seeking help to claim so far in July. Emma Green the Best Practice Lead for the Lincolnshire, Nottinghamshire and Rutland Jobcentre district said; “a lot of beneficiaries feel they needed the support from Citizens Advice, but with the additional assistance provided through Help to Claim they were able to navigate their way to first payment.”

The service can help in the following ways

  • Submit a claim
  • Answer simple questions
  • Provide access to the internet
  • Help to submit evidence

Help to Claim is delivered through a number of channels including face to face appointments, public computers, webchat and telephone help. You can visit the Help to Claim page on this website to find out how to access the service in Broxtowe.


To contact the telephone helpline or webchat visit the Citizens Advice national site:


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